Electronic applications

Electronic addresses of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities as addressees are considered in accordance with the requirements of the Law of the Republic of Belarus of July 18, 2011 "On applications of citizens and legal entities."

In accordance with the Law of the Republic of Belarus of July 18, 2011 "On applications of citizens and legal entities", an electronic appeal is set out in Belarusian or Russian.

An electronic appeal of a citizen must necessarily include:

  • surname, first name, patronymic or initials of the citizen;
  • address of the place of residence of the citizen;
  • statement of the essence of treatment;
  • e-mail address of the citizen.

The electronic reference of a legal entity must necessarily include:

  • full name of the legal entity; location of the legal entity; statement of the essence of the treatment;
  • surname, first name, patronymic of the person authorized to sign the applications;
  • e-mail address of the legal entity.

Responses to electronic appeals are sent electronically to the e-mail address indicated in the electronic appeal or in writing to the address of the place of residence of the citizen or the location of the legal entity in the cases established by the Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities. "

Are left without consideration on the merits of the appeal, which (by which):

  • not in Belarusian or Russian;
  • do not contain a surname, own name, patronymic, address of the place of residence (place of stay) of the citizen;
  • do not contain the full name of the legal entity and the address of its location, surname, own name, patronymic of the head or a person authorized in accordance with the established procedure to sign appeals (for legal entities);
  • contain a text that can not be read;
  • contain obscene or offensive words or expressions;
  • are subject to review in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the procedure for the administrative process, legislation on administrative procedures or in accordance with legislative acts established a different procedure for filing and reviewing such appeals;
  • the period for filing a complaint is missed without good reason;
  • a repeated appeal has been filed if it has already been examined on the merits and does not contain new circumstances relevant to the consideration of the appeal on the merits;
  • with the applicant, correspondence has been discontinued.

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